I’m sure we can all agree that 1:1 quality is the holy grail of customer service. It’s the kind of quality assurance that businesses strive for and consumers appreciate. There’s no doubt that a good 1:1 quality customer experience sets companies apart from their competitors and gives them a significant edge.
But what is 1:1 quality really? Does it mean something different for every business, or is there a set standard? Well, according to experts, 1:1 quality means developing a set of standards for customer service that are tailored to meet… Read More »I’m sure we can all agree that 1:1 quality is the holy grail of customer service. It’s the kind of quality assurance that businesses strive for and consumers appreciate. There’s no doubt that a good 1:1 quality customer experience sets companies apart from their competitors and gives them a significant edge.